Terms of Sale
These Terms of Sale govern the purchase of paid software, licences and digital items ("Products") sold by [SELLER LEGAL NAME] ("we", "Seller") through CrewHub / Oenair. They apply in addition to the Terms of Service and the Software Licence (EULA).
1. Seller
- Seller: [SELLER LEGAL NAME / LEGAL FORM]
- Address: [ADDRESS]
- Registration / VAT: [SIRET / VAT or "N/A"]
- Contact: [SALES EMAIL]
2. Products & prices
We sell digital Products (e.g. software licences / licence keys, in-platform digital items). Prices are shown at checkout in [CURRENCY], [including / excluding] applicable VAT. We may change prices at any time; the price applicable is the one displayed at the time of your order.
3. Order & payment
Your order is confirmed once payment is completed via our payment provider [PAYMENT PROVIDER, e.g. Stripe/PayPal]. We do not store full card details. You receive an order confirmation by email and/or in your account.
4. Delivery
Products are digital and delivered electronically (licence key / activation in your account / download), normally immediately after payment. No physical goods are shipped.
5. Right of withdrawal & refunds
As a consumer in the EU you normally have a 14-day right of withdrawal for distance purchases. For digital content supplied immediately, this right does not apply once supply has begun, provided you have:
- given your express prior consent to immediate supply (access/download before the 14 days expire); and
- acknowledged that you thereby lose your right of withdrawal.
You provide this consent and acknowledgement at checkout. Consequently, once the Product has been delivered / activated, the sale is final and no refund is due, except as set out in section 6.
6. Legal guarantee (cannot be excluded)
Nothing in these Terms removes your mandatory legal rights as a consumer, including the legal guarantee of conformity: if a Product is faulty or does not match its description, you are entitled to a remedy (repair, replacement, or refund) as required by applicable law. Contact [SALES EMAIL] describing the issue.
7. Licence
Paid software is licensed, not sold outright, under the EULA. A purchase grants the licence described at the point of sale (e.g. per account / per airline) and may be revoked for breach of the Terms of Service.
8. Chargebacks & abuse
Fraudulent chargebacks or payment abuse may result in suspension of your account and licences.
9. Taxes & invoicing
Where applicable, VAT is charged according to your country. An invoice/receipt is available [in your account / by email].
10. Liability, governing law & disputes
Our liability is limited as set out in the Terms of Service and EULA, without affecting mandatory consumer rights. These Terms of Sale are governed by the laws of [COUNTRY / FRANCE]. EU consumers may also use the European Online Dispute Resolution platform.